FAQ


Once you order your rug view the Order Status in MY ACCOUNT > ORDER HISTORY. The initial Order Status will be Pending. Once the payment is confirmed we change the Order Status to Processing (This will take about 2 to 3 working days). Once the product is made we change the Order Status to Processed (This depends upon the size and quantity ordered). Once the product is shipped we change the Order Status to Shipped (Shipping time vary for each country.The average shipping time however takes around one to two weeks. Note: This applies for air shipping only. Sea shipping takes longer time). Once the product is delivered we change the Order Status to Complete. For every Order Status an email will be sent as a notification.

Please contact us if you have any other questions or requests.